Samsung’s Galaxy Wearable app is a necessary tool for anyone who wants to use their Galaxy Watch with a smartphone. The app allows you to pair your watch with your phone, manage settings, and view data from your watch. However, a recent issue with the app has left many Google Pixel and Samsung Galaxy watch users unable to use their watches.
The issue first began following the January 2024 update to Google Pixel devices. Users reported that the Galaxy Wearable app was no longer working properly, and they were unable to connect their Galaxy watch to their phone. The problem appears to be limited to Galaxy Watches, as other Samsung wearables, such as Galaxy Buds, are not affected.
The exact cause of the issue is still unknown but is likely related to the recent Google Pixel update. Samsung has not yet released a statement about the problem, but they are likely working on a fix. In the meantime, there are a few things that Pixel users can try to troubleshoot the issue:
- Restart your phone and watch. This is a simple fix that can sometimes resolve the problem.
- Uninstall and reinstall the Galaxy Wearable app. This can sometimes clear any corrupted data that is causing the app to malfunction.
- Check for updates to the Galaxy Wearable app. Samsung may have already released a fix for the problem in an app update.
If you are a Samsung Galaxy Watch user who is experiencing this issue, you may also want to try the following:
- Restart your phone and watch.
- Clear the cache and data for the Galaxy Wearable app. This can be done by going to Settings > Apps > Galaxy Wearable > Storage > Clear Cache and Clear Data.
- Update the Galaxy Wearable app.
If you have tried all of these troubleshooting steps and are still having problems, you may need to contact Samsung support for further assistance.
It is important to note that this issue is not limited to Googe Pixel devices. Some Samsung Galaxy phone users have also reported that the Galaxy Wearable app is crashing. Or not working properly on their devices. It is unclear if this is the same issue that is affecting Pixel users, but the two issues may be related.
Samsung has not yet commented on the issue but they are likely working on a fix. In the meantime, Pixel and Samsung Galaxy Watch users who are experiencing this problem will need to find a workaround or wait for a fix to be released.